Systems integration
We connect CRM platforms, ERP systems, e-commerce platforms, messaging and email systems, payment systems, support tools, internal applications, third-party APIs, marketing systems, and existing legacy systems, so information moves reliably between the tools your business already runs on.
The problem
Existing software doesn't communicate with other systems, so data is scattered across multiple files and platforms with no central view.
What we typically hear
- Customer data lives in different, disconnected versions across the CRM, inbox, and support tool.
- Orders, payments, or bookings don't automatically reach the systems that need to know about them.
- Someone manually exports and re-imports data between platforms on a recurring basis.
- A legacy system holds valuable data but doesn't connect to anything modern.
- Marketing, sales, and operations each see a different, partial picture of the customer.
Connecting the systems already in use
Existing systems
- CRM
- E-commerce
- Support tool
- Legacy system
Connected outcomes
- Unified customer record
- Automated workflows
What IZEYX can design or build
- CRM and ERP integration
- E-commerce and payment system connections
- Messaging, email, and support-tool integration
- Marketing-system data flows
- Third-party API integrations
- Legacy-system connections
- A documented map of how data moves between systems
Situations this typically applies to
CRM as the single source of truth
Website enquiries, support conversations, and sales activity flowing into one CRM record instead of three disconnected ones.
Orders reaching operations automatically
An e-commerce or booking platform connected directly to fulfilment, inventory, or scheduling systems, removing manual re-entry.
Legacy system brought into the current stack
An older internal system that holds valuable operational data, connected to modern tools through an API or a purpose-built bridge.
How a typical engagement runs
Map the current system landscape
We document what systems exist, what data each one owns, and where information currently breaks or duplicates between them.
Design the data flow, not just the connection
We define which system is the source of truth for each type of information before building the integration itself.
Build, monitor, and hand over documentation
Integrations are built with monitoring for failures and documented so your team understands how data moves without needing to ask us.
Frequently asked questions
Can you integrate systems that don't have a modern API?
Often, yes, through available export formats, database-level access, or a purpose-built bridge. We'll assess feasibility for your specific systems before scoping the work.
What happens when an integration fails?
We build monitoring and alerts into every integration so failures are visible immediately rather than discovered days later through missing data.
Do you work with the specific CRM/ERP/platform we already use?
Tell us what you're running during a discovery call and we'll confirm feasibility. Our approach is platform-agnostic rather than tied to one vendor.
Often paired with this service
- Data & analytics
Centralising operational data, building dashboards for the indicators that actually matter, and reducing the time spent assembling reports by hand.
- Automation
Removing the repetitive, manual steps between systems, such as lead routing, onboarding, approvals, reminders, and reporting, that currently depend on someone remembering to do them.
- Custom software
Internal tools, portals, and platforms built around how your team actually works, when off-the-shelf software forces you to work around it instead.
Ready to talk through your specific situation?
A discovery call is a working conversation about your operations, not a scripted sales pitch.